Jw Marriott Cancun Resort & Spa, Cancun ➤ Reviews, Rooms & Prices 2025

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About the Hotel

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

Experience JW Marriott Cancun Resort & Spa, a luxurious AAA Five Diamond Award winner hotel offering upscale amenities, including spacious accommodations and five international restaurants. Guests can also access premier attractions and activities, including the nearby Mayan ruins.

Rooms & Amenities

Accommodations at JW Marriott Cancun Resort & Spa feature spacious, sand-toned rooms designed for comfort. Many rooms include private balconies with views of the ocean and are equipped with modern amenities such as flat-screen TVs and minibars.

Dining Options

Guests can enjoy diverse dining options, including Gustino Italian Grill serving fresh pasta and Bella Candela offering shareable plates. The JW Lobby Bar features an extensive margarita menu with creative craft cocktails and a great view of the ocean.

Leisure & Activities

The resort's leisure facilities include multiple pools, an infinity pool offering stunning views, and a world-class spa that spans 35000 square feet. For active guests, there are tennis courts and fitness classes available, ensuring options for both relaxation and activity.

Services & Facilities

JW Marriott Cancun Resort & Spa offers business services including a business center and meeting rooms equipped with modern technology. The property also features a convenience store and a gift shop for any necessary items during your stay.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Premium Deluxe King Room

Max:

3 persons

43 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Luxury Junior Suite

Max:

4 persons

73 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Deluxe Room

Max:

3 persons

43 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Cancun 6.9 mi

Airports

Cancun (CUN) 11.1 mi

Isla Mujeres (ISJ) 19.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Stunning Pools!

“The swimming pools were exquisite, providing a serene environment to relax and enjoy the amazing views.” view full review

Spotless and Comfortable

“The room was impeccably clean and well-organized, ensuring a comfortable and cozy stay.” view full review

Relaxing Massages

“I loved the complimentary hand massage by the pool; it was a perfect touch to enhance my relaxation experience.” view full review

Luxurious Bathrooms

“The bathroom was impressively spacious and beautifully designed, making it feel like a personal spa retreat.” view full review

General

No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors

Sports & Fitness

Fitness center
Diving
Snorkeling
Tennis court

Guest Parking

Dryer

Services

Paid airport shuttle
Room service
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's pool
Game room

Spa & Leisure

Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun terrace
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Massage

Room features

Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Self-catering

Dryer

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Museums

Mayan Museum of Cancun

1.2 mi

CancunMexico

Avenida Kukulkan

1.1 mi

Backstage Theatre

4500 ft

Beach

Playa Delfines

2.0 mi

Beach

Playa Marlin

1.4 mi

Blvd. Kukulcan

Dolphinaris Cancun

2700 ft

Mall

Luxury Avenue

1.1 mi

Aquarium

Interactive Aquarium

1.5 mi

Mall

Kukulcan Plaza

1.1 mi

Aquaworld

2100 ft

Blvd. Kukulcan km 12.5

Museo Sensorial del Tequila

1.0 mi

Mall

Kukulcan Plaza

1.0 mi

Museums

Museo Subacuatico de Arte

1.3 mi

Night club

H Roof

2900 ft

BLVD Kukulkan KM 6.5

Extreme Games Cancun

3000 ft

Blvd Kukulcán Km 16.5

San Miguelito

1.2 mi

Events

Oasis Arena

3900 ft

Blvd Kukulcan Km 17 Zona Hotelera

El Rey Archaeological Zone

2.0 mi

Shopping Area

Luxury Avenue Cancun

1.1 mi

Luxury Avenue Shopping Mall

4900 ft

Km 14.2

Playa Ballenas

5200 ft

Museums

MUSA Underwater Museum

1.0 mi

Museums

Cancun Wax Museum

1.6 mi

Museums

Parque Maya Cancun

1.1 mi

Blvd. Kukulcan 13

Marlin Beach

1.1 mi

Underwater Museum NO MUSEO

1.1 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.7 mi

Nearby

Cancun Golf Club at Pok Ta Pok

1400 ft

Beach

Playa - Beach

1700 ft

Restaurants

Gustino Italian Grill

100 ft

Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera

Sedona Grill

1300 ft

Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5

Hard Rock Hotel

1700 ft

Boulevard Kukulcan Km 14.5

Ciao

1700 ft

At the Hard Rock Hotel

Fred's House

1200 ft

Blvd Kukulcan km 14. 5 Zona Hotelera Hotel Zone

Sasi Thai

1800 ft

Blvd Kukulkan

Mikado

1900 ft

Boulevard Kukulcan 2a Etapa

Sacbe Beach Shack

1000 ft

Mz. 53

The Blue Water Grill

1700 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Reviews and Ratings

Feedback from previous guests about their experience.

82%

liked the hotel and would stay again

spacious rooms

heavenly rain shower

cleanliness issue

seating availability at dining

8.2/10

Great

Rooms

8.3

Location

9.0

Service

7.8

Dining

8.2

4.5/5 based on 662 reviews

#70 of 269 hotels in Cancun based on Tripadvisor

Matthew

United Kingdom, January 2024

7.8/10

Staying at the hotel was our second smartest move as we reveled in the space, light, two balconies, and incredible views. The rooms had a great view of the pool area and ocean, but they were a bit cold, and additional costs added up. Housekeeping needed reminders to tend to our room promptly.

Rooms

7.0

The rooms had a great view of the pool area and ocean. They were spacious and had two balconies with incredible views, but they were a bit cold, and additional costs were incurred.

Service

8.0

The service was so nice and accommodating. The staff was very involved and ensured our program was flawless, although they needed reminders for follow-ups.

Location

9.0

The hotel is very big, and the infinity pool is wonderful. It's situated right across from Fred's, away from the touristy downtown area but a short taxi drive away for those who want to explore. However, the beach chairs weren't comfortable for lying on the stomach.

Dining

8.0

Dining at the hotel was our favorite part of the day. The waitstaff was excellent, the setting was nice, but the pricing was a bit high considering the overall experience.

Facilities

7.0

The hotel offers a range of facilities including room service, car hire, laundry, and a welcome drink. The homemade pies and jams were delightful, but the club room lacked variety in taste.

Stephen

United Kingdom, January 2024

8.4/10

The hotel provided us with an unforgettable stay in the nicest rooms we have ever experienced at a JW Marriott. The connecting rooms, which we didn't even request, were impeccably clean, making our stay truly memorable. The service was wonderful and attentive, but there were some issues with order accuracy and speed. The location made us feel extremely special, right across from Fred's, and just a short drive away from downtown. The dining options were great overall, with a substantial buffet pleasing to most guests. The hotel facilities were top-notch, enhancing our overall experience.

Rooms

9.0

The rooms were well-appointed and the nicest we have ever stayed in at a JW Marriott. They were connecting, which we didn't request, but this turned out to be a pleasant surprise. The rooms were kept impeccably clean.

Service

7.0

The service was wonderful, with attentive and nice staff. However, there were some issues with slow and messy orders, particularly with simple requests like black tea.

Location

9.0

The location was perfect, making us feel extremely special and providing access to the beach with a nice view of the ocean. It was just a short drive away from downtown if we wanted to explore further.

Dining

8.0

The dining experience was great, offering a substantial buffet that pleased most guests, including a fast chef at the omelet station. However, there were some challenges with seating, requiring a long waiting list for outside tables.

Facilities

9.0

The hotel facilities were excellent, offering everything we needed during our stay, from dining options to leisure activities.

Kenneth

United States of America, November 2023

8.0/10

Staying at this hotel was our second smartest move where we reveled in the space, the light, the two balconies, and the incredible views. The rooms are super spacious with a large balcony, a huge bathroom, and heavenly rain bath head shower. However, cleanliness upon arrival was not up to par, requiring outside assistance for housekeeping.

Rooms

8.0

The rooms were spacious and had great amenities like two balconies, large bathrooms, and comfortable furniture. The rain bath head shower was a luxurious touch.

Service

7.0

The service was wonderful, with attentive staff making sure our stay was flawless. However, there was a slight lack of coordination among the different services available.

Location

9.0

The location was great, situated across from a local establishment and offering easy access to downtown with a short taxi ride. The infinity pool added to the appeal, though some areas needed better nightly clean-up.

Dining

8.0

Dining was our favorite part of the day with delicious Sicilian pastries. However, seating was sometimes difficult to secure and lacking options for outdoor seating.

Facilities

8.0

The hotel had a fantastic infinity pool and offered a range of services such as room service, car hire, and tours. However, improvements in nightly clean-up and more comfortable deck chairs would enhance the experience.

spacious rooms

cleanliness issue

Mark

United States of America, September 2023

8.4/10

My stay at the JW Marriott Cancun-Club 91 Grand Ocean Front Suite was lovely. The rooms were clean, comfortable, and spacious, although a bit on the darker side. The service was outstanding, with very friendly staff, although there was a minor hiccup with the coffee maker. The location was great, offering a quiet escape from the touristy areas but still accessible to downtown. The dining experience was enjoyable with a substantial buffet. Overall, a pleasant stay with a few minor drawbacks.

Rooms

8.0

The rooms were clean, comfortable, and spacious, albeit a little bit dark.

Service

9.0

The service was outstanding with very friendly staff, just a small issue with the coffee maker.

Location

9.0

The location was great, providing a peaceful setting away from the touristy areas but still conveniently close to downtown.

Dining

8.0

The dining experience was great with a substantial buffet that pleased most guests.

Facilities

8.0

The hotel offers nice facilities overall.

Charlie

United Kingdom, September 2023

9.2/10

The hotel is absolutely fantastic! The rooms are incredibly comfortable, and the staff is very friendly and helpful. The location is great, away from the touristy areas but still easily accessible. The dining options are delicious, but at times seating can be a challenge. Overall, a top-notch experience that exceeds expectations.

Rooms

10.0

The rooms at the adult pool were tender to several times a day and are the nicest rooms we have ever stayed in.

Service

9.0

The service was top-notch, with very friendly staff all around. Enjoyed the tequila bar in the early evenings.

Location

9.0

The location is separated from the rest of the town by a police checkpoint, making you feel extremely special. Just a short drive away from downtown.

Dining

9.0

The dining experience was great, especially the substantial buffet with made-to-order eggs and omelets.

Facilities

9.0

The facilities are impressive, allowing guests to enjoy a range of amenities.

Elizabeth

United States of America, May 2023

8.0/10

My stay at this hotel was a mixed experience. The rooms are super spacious, with a large balcony and a luxurious bathroom featuring a rain bath head shower, which was heavenly. However, the hotel and staff seemed overwhelmed by a large number of guests, and the place felt a bit dark overall.

Rooms

8.0

The rooms are super spacious, with a large balcony featuring two chairs and a table. The bathroom is huge with two sinks, plenty of outlets, hooks, and towels. The shower is a rain bath head, which is heavenly.

Service

7.0

The service was very personable and kind to all guests. However, there seemed to be some confusion about the pillows and the accuracy of information provided to customers.

Location

9.0

The location is excellent, with a wonderful infinity pool and a staff that is friendly, courteous, and very helpful. It felt safe and was perfect for relaxation.

Dining

8.0

The dining experience was wonderful with a variety of options to choose from. However, there may be a need to improve the seating management.

Facilities

8.0

The hotel offers a range of facilities that cater to various needs, ensuring a comfortable stay for guests.

comfy beds

overwhelmed staff