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Jw Marriott Cancun Resort & Spa, Cancun
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Key details
About the Hotel
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
JW Marriott Cancun Resort & Spa is a luxurious AAA Five Diamond Award-winning hotel located in Cancun's Hotel Zone. The resort features upscale amenities and spacious accommodations that emphasize comfort and elegance. Direct beach access provides guests with immediate access to the stunning Caribbean waters. Its proximity to local attractions and nightlife makes it a desirable location for travelers.
Location
Located in the heart of the Hotel Zone, JW Marriott Cancun offers easy access to the beach and local attractions. Guests can explore nearby cultural sites such as the El Rey Archaeological Zone and Cancun Underwater Museum. The property is well-connected to transportation options, making it easy to reach the airport and other destinations within Cancun.
Rooms
Accommodations at JW Marriott Cancun include spacious, sand-toned rooms with elegant furnishings. Guests can choose rooms with sea views, balconies, and luxury amenities. The suites offer additional living space and upgraded services, including access to the exclusive Club 91 Level. Guest rooms come equipped with modern conveniences such as flat-screen TVs, minibars, and air conditioning.
Eat & Drink
The hotel boasts a variety of dining options, featuring five on-site restaurants that serve international cuisine. Gustino Italian Grill offers homemade pasta and an exceptional wine selection, while Sasi Thai specializes in traditional Thai dishes. Casual dining is available at Beachwalk, which focuses on Caribbean specialties and light fare. The JW Lobby Bar is known for its unique 150 Margaritas Menu and contemporary ocean views.
Leisure & Business
Resort facilities include multiple pools, including an infinity pool with ocean views. The hotel's spa offers signature treatments and wellness services, complemented by a fitness center and tennis courts. Business travelers have access to meeting rooms and a business center equipped with high-speed internet. Mobile check-in and other digital services enhance guests' convenience during their stay.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Stunning Pools!
The swimming pools were exquisite, providing a serene environment to relax and enjoy the breathtaking views.view full review
Spotless and Comfortable
The room was impeccably clean and well-organized, ensuring a comfortable and cozy stay.view full review
Relaxing Massages
I loved the complimentary hand massage by the pool; it was a perfect touch to enhance my relaxation experience.view full review
Luxurious Bathrooms
The bathroom was impressively spacious and beautifully designed, making it feel like a personal spa retreat.view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Baggage storage
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Sports & Fitness
Fitness center
Diving
Snorkeling
Tennis court
Guest Parking
Dryer
Services
Paid airport shuttle
Room service
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Babysitting/Child services
Children's pool
Game room
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun terrace
Garden area
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museums
Mayan Museum of Cancun
1.2
mi
CancunMexico
Avenida Kukulkan
1.1
mi
Backstage Theatre
4500 ft
Beach
Playa Delfines
2.0
mi
Beach
Playa Marlin
1.4
mi
Blvd. Kukulcan
Dolphinaris Cancun
2700 ft
Mall
Luxury Avenue
1.1
mi
Aquarium
Interactive Aquarium
1.5
mi
Mall
Kukulcan Plaza
1.1
mi
Aquaworld
2100 ft
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1.0
mi
Mall
Kukulcan Plaza
1.0
mi
Museums
Museo Subacuatico de Arte
1.3
mi
Night club
H Roof
2900 ft
BLVD Kukulkan KM 6.5
Extreme Games Cancun
3000 ft
Blvd Kukulcán Km 16.5
San Miguelito
1.2
mi
Events
Oasis Arena
3900 ft
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
2.0
mi
Shopping Area
Luxury Avenue Cancun
1.1
mi
Luxury Avenue Shopping Mall
4900 ft
Km 14.2
Playa Ballenas
5200 ft
Museums
MUSA Underwater Museum
1.0
mi
Museums
Cancun Wax Museum
1.6
mi
Museums
Parque Maya Cancun
1.1
mi
Blvd. Kukulcan 13
Marlin Beach
1.1
mi
Underwater Museum NO MUSEO
1.1
mi
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
1.7
mi
Nearby
Cancun Golf Club at Pok Ta Pok
1400 ft
Beach
Playa - Beach
1700 ft
Restaurants
Gustino Italian Grill
100 ft
Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera
Sedona Grill
1300 ft
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Hard Rock Hotel
1700 ft
Boulevard Kukulcan Km 14.5
Ciao
1700 ft
At the Hard Rock Hotel
Fred's House
1200 ft
Blvd Kukulcan km 14. 5 Zona Hotelera Hotel Zone
Sasi Thai
1800 ft
Blvd Kukulkan
Mikado
1900 ft
Boulevard Kukulcan 2a Etapa
Sacbe Beach Shack
1000 ft
Mz. 53
The Blue Water Grill
1700 ft
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Reviews and Ratings
Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
spacious rooms
heavenly rain shower
cleanliness issue
seating availability at dining
8.0/10
Great
Rooms
8.3
Location
9.0
Service
7.8
Dining
8.2
Guest reviews
8.0/10
based on 6 review
4.5/5
based on 662 review
8.8
8.8/10based on 587 review
#70 of 269 hotels in Cancun based on Tripadvisor
Matthew
United Kingdom,
January
2024
7.8/10
Staying at the hotel was our second smartest move as we reveled in the space, light, two balconies, and incredible views. The rooms had a great view of the pool area and ocean, but they were a bit cold, and additional costs added up. Housekeeping needed reminders to tend to our room promptly.
Rooms
7.0
The rooms had a great view of the pool area and ocean. They were spacious and had two balconies with incredible views, but they were a bit cold, and additional costs were incurred.
Service
8.0
The service was so nice and accommodating. The staff was very involved and ensured our program was flawless, although they needed reminders for follow-ups.
Location
9.0
The hotel is very big, and the infinity pool is wonderful. It's situated right across from Fred's, away from the touristy downtown area but a short taxi drive away for those who want to explore. However, the beach chairs weren't comfortable for lying on the stomach.
Dining
8.0
Dining at the hotel was our favorite part of the day. The waitstaff was excellent, the setting was nice, but the pricing was a bit high considering the overall experience.
Facilities
7.0
The hotel offers a range of facilities including room service, car hire, laundry, and a welcome drink. The homemade pies and jams were delightful, but the club room lacked variety in taste.
Stephen
United Kingdom,
January
2024
8.4/10
The hotel provided us with an unforgettable stay in the nicest rooms we have ever experienced at a JW Marriott. The connecting rooms, which we didn't even request, were impeccably clean, making our stay truly memorable. The service was wonderful and attentive, but there were some issues with order accuracy and speed. The location made us feel extremely special, right across from Fred's, and just a short drive away from downtown. The dining options were great overall, with a substantial buffet pleasing to most guests. The hotel facilities were top-notch, enhancing our overall experience.
Rooms
9.0
The rooms were well-appointed and the nicest we have ever stayed in at a JW Marriott. They were connecting, which we didn't request, but this turned out to be a pleasant surprise. The rooms were kept impeccably clean.
Service
7.0
The service was wonderful, with attentive and nice staff. However, there were some issues with slow and messy orders, particularly with simple requests like black tea.
Location
9.0
The location was perfect, making us feel extremely special and providing access to the beach with a nice view of the ocean. It was just a short drive away from downtown if we wanted to explore further.
Dining
8.0
The dining experience was great, offering a substantial buffet that pleased most guests, including a fast chef at the omelet station. However, there were some challenges with seating, requiring a long waiting list for outside tables.
Facilities
9.0
The hotel facilities were excellent, offering everything we needed during our stay, from dining options to leisure activities.
Kenneth
United States of America,
November
2023
8.0/10
Staying at this hotel was our second smartest move where we reveled in the space, the light, the two balconies, and the incredible views. The rooms are super spacious with a large balcony, a huge bathroom, and heavenly rain bath head shower. However, cleanliness upon arrival was not up to par, requiring outside assistance for housekeeping.
Rooms
8.0
The rooms were spacious and had great amenities like two balconies, large bathrooms, and comfortable furniture. The rain bath head shower was a luxurious touch.
Service
7.0
The service was wonderful, with attentive staff making sure our stay was flawless. However, there was a slight lack of coordination among the different services available.
Location
9.0
The location was great, situated across from a local establishment and offering easy access to downtown with a short taxi ride. The infinity pool added to the appeal, though some areas needed better nightly clean-up.
Dining
8.0
Dining was our favorite part of the day with delicious Sicilian pastries. However, seating was sometimes difficult to secure and lacking options for outdoor seating.
Facilities
8.0
The hotel had a fantastic infinity pool and offered a range of services such as room service, car hire, and tours. However, improvements in nightly clean-up and more comfortable deck chairs would enhance the experience.
spacious rooms
cleanliness issue
Mark
United States of America,
September
2023
8.4/10
My stay at the JW Marriott Cancun-Club 91 Grand Ocean Front Suite was lovely. The rooms were clean, comfortable, and spacious, although a bit on the darker side. The service was outstanding, with very friendly staff, although there was a minor hiccup with the coffee maker. The location was great, offering a quiet escape from the touristy areas but still accessible to downtown. The dining experience was enjoyable with a substantial buffet. Overall, a pleasant stay with a few minor drawbacks.
Rooms
8.0
The rooms were clean, comfortable, and spacious, albeit a little bit dark.
Service
9.0
The service was outstanding with very friendly staff, just a small issue with the coffee maker.
Location
9.0
The location was great, providing a peaceful setting away from the touristy areas but still conveniently close to downtown.
Dining
8.0
The dining experience was great with a substantial buffet that pleased most guests.
Facilities
8.0
The hotel offers nice facilities overall.
Charlie
United Kingdom,
September
2023
9.2/10
The hotel is absolutely fantastic! The rooms are incredibly comfortable, and the staff is very friendly and helpful. The location is great, away from the touristy areas but still easily accessible. The dining options are delicious, but at times seating can be a challenge. Overall, a top-notch experience that exceeds expectations.
Rooms
10.0
The rooms at the adult pool were tender to several times a day and are the nicest rooms we have ever stayed in.
Service
9.0
The service was top-notch, with very friendly staff all around. Enjoyed the tequila bar in the early evenings.
Location
9.0
The location is separated from the rest of the town by a police checkpoint, making you feel extremely special. Just a short drive away from downtown.
Dining
9.0
The dining experience was great, especially the substantial buffet with made-to-order eggs and omelets.
Facilities
9.0
The facilities are impressive, allowing guests to enjoy a range of amenities.
Elizabeth
United States of America,
May
2023
8.0/10
My stay at this hotel was a mixed experience. The rooms are super spacious, with a large balcony and a luxurious bathroom featuring a rain bath head shower, which was heavenly. However, the hotel and staff seemed overwhelmed by a large number of guests, and the place felt a bit dark overall.
Rooms
8.0
The rooms are super spacious, with a large balcony featuring two chairs and a table. The bathroom is huge with two sinks, plenty of outlets, hooks, and towels. The shower is a rain bath head, which is heavenly.
Service
7.0
The service was very personable and kind to all guests. However, there seemed to be some confusion about the pillows and the accuracy of information provided to customers.
Location
9.0
The location is excellent, with a wonderful infinity pool and a staff that is friendly, courteous, and very helpful. It felt safe and was perfect for relaxation.
Dining
8.0
The dining experience was wonderful with a variety of options to choose from. However, there may be a need to improve the seating management.
Facilities
8.0
The hotel offers a range of facilities that cater to various needs, ensuring a comfortable stay for guests.
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