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Jw Marriott Cancun Resort & Spa, Cancun
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Key details
About the Hotel
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
JW Marriott Cancun Resort & Spa is a luxurious AAA Five Diamond Award winner located in the heart of Cancun's vibrant Hotel Zone. The resort offers upscale amenities, spacious accommodations, and direct access to a stunning Caribbean beach. Guests can unwind with world-class spa treatments and enjoy various on-site dining options. The hotel's strategic location provides a gateway to cultural landmarks and lively entertainment.
Location
Situated in Zona Hotelera, the resort is surrounded by renowned all-inclusive resorts and sandy beaches. Nearby attractions include the Cancun Underwater Museum and El Rey Archaeological Zone. Guests have easy access to local transportation options and can explore nearby clubs, bars, and historical sites conveniently.
Rooms
The hotel features sand-toned accommodations, including mid-tier rooms with love seats and balconies offering pool and ocean views. Luxury suites are equipped with separate living areas, marble bathrooms, and private balconies. Amenities include air conditioning, minibars, and multiple TVs. Guests can also access the exclusive Club 91 Level for specialized services and amenities.
Eat & Drink
JW Marriott boasts multiple dining venues showcasing international cuisines. Gustino Italian Grill offers homemade pasta and quality wines. Sasi Thai features modern Thai cuisine in a scenic setting. For a unique experience, Kasai Izakaya serves Japanese street-style dishes, while Hana focuses on innovative Polynesian-inspired menus. The JW Lobby Bar is noted for its extensive margarita selection.
Leisure & Business
Guests can indulge in leisure activities at various pools, including an infinity pool with ocean views. The Mayan-inspired Sens-yah Spa offers signature treatments, steam rooms, and jacuzzis. Fitness facilities include a well-equipped gym and tennis courts. Business amenities include a business center, meeting rooms, and specialized services for elite members.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Pristine Beachfront
“The beach was beautifully maintained, free from seagrass, making it perfect for a relaxing day by the water.” view full review
Incredible Gym!
“The gym facilities were amazing, offering a wide range of high-quality equipment that made my workouts enjoyable.” view full review
Delicious Dining
“Club 91 provided a fantastic selection of food and drinks that exceeded my expectations on every visit.” view full review
Lovely Pool Oasis
“The pool area was stunning and meticulously clean, offering a refreshing escape with comfortable loungers.” view full review
General
No smoking on site
Free Wi-Fi in public areas
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Sports & Fitness
Fitness centre
Diving
Snorkelling
Tennis court
Guest Parking
Dryer
Services
Paid airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's pool
Game room
Spa & Leisure
Indoor swimming pool
Outdoor swimming pool
Beach access
Beach umbrellas
Sun terrace
Garden area
Spa & wellness centre
Sauna
Turkish bath
Steam room
Jacuzzi
Massage
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
Map view
street view
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera,
Cancun,
Mexico,
77500,
Quintana Roo
City landmarks
Museum
Mayan Museum of Cancun
1.9
km
CancunMexico
Avenida Kukulkan
1.8
km
Backstage Theatre
1.4
km
Beach
Playa Delfines
3.2
km
Beach
Playa Marlin
2.2
km
Blvd. Kukulcan
Dolphinaris Cancun
820 m
Mall
Luxury Avenue
1.7
km
Aquarium
Interactive Aquarium
2.5
km
Mall
Kukulcan Mall
1.7
km
Aquaworld
620 m
Blvd. Kukulcan km 12.5
Museo Sensorial del Tequila
1.7
km
Mall
Kukulcan Plaza
1.7
km
Museum
Museo Subacuatico de Arte
2.0
km
Night club
H Roof
880 m
BLVD Kukulkan KM 6.5
Extreme Games Cancun
910 m
Blvd Kukulcán Km 16.5
San Miguelito
1.9
km
Event hall
Oasis Arena
1.2
km
Blvd Kukulcan Km 17 Zona Hotelera
El Rey Archaeological Zone
3.2
km
Shopping Area
Luxury Avenue Cancun
1.7
km
Luxury Avenue Shopping Mall
1.5
km
Km 14.2
Playa Ballenas
1.6
km
Museum
MUSA Underwater Museum
1.7
km
Museum
Cancun Wax Museum
2.6
km
Museum
Parque Maya Cancun
1.8
km
Blvd. Kukulcan 13
Marlin Beach
1.8
km
Underwater Museum NO MUSEO
1.8
km
Blvd. Kukulcan Km 12
Yamil Lu'um Archeological Site
2.7
km
Nearby
Cancun Golf Club at Pok Ta Pok
400 m
Beach
Playa - Beach
500 m
Restaurants
Gustino Italian Grill
10 m
Blvd. Kukulcan Km 14. 5 Lote 40-A Zona Hotelera
Sedona Grill
390 m
Blvd. Kukulcan Km 14. 5 Boulevard Kukulcan Km 14.5
Hard Rock Hotel
490 m
Boulevard Kukulcan Km 14.5
Ciao
490 m
At the Hard Rock Hotel
Fred's House
360 m
Blvd Kukulcan km 14. 5 Zona Hotelera Hotel Zone
Sasi Thai
530 m
Blvd Kukulkan
Mikado
550 m
Boulevard Kukulcan 2a Etapa
Sacbe Beach Shack
300 m
Mz. 53
The Blue Water Grill
510 m
Blvd. Kukulcan Km. 14.5 Zona Hotelera
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
spacious rooms
heavenly rain shower
cleanliness issue
seating availability at dining
8.2/10
Great
Rooms
8.3
Location
9.0
Service
7.8
Dining
8.2
Guest reviews
8.2/10
based on 6 reviews
4.5/5
based on 662 reviews
9.0
9.0/10based on 553 reviews
#70 of 269 hotels in Cancun based on Tripadvisor
Matthew
United Kingdom,
January
2024
7.8/10
Staying at the hotel was our second smartest move as we reveled in the space, light, two balconies, and incredible views. The rooms had a great view of the pool area and ocean, but they were a bit cold, and additional costs added up. Housekeeping needed reminders to tend to our room promptly.
Rooms
7.0
The rooms had a great view of the pool area and ocean. They were spacious and had two balconies with incredible views, but they were a bit cold, and additional costs were incurred.
Service
8.0
The service was so nice and accommodating. The staff was very involved and ensured our program was flawless, although they needed reminders for follow-ups.
Location
9.0
The hotel is very big, and the infinity pool is wonderful. It's situated right across from Fred's, away from the touristy downtown area but a short taxi drive away for those who want to explore. However, the beach chairs weren't comfortable for lying on the stomach.
Dining
8.0
Dining at the hotel was our favorite part of the day. The waitstaff was excellent, the setting was nice, but the pricing was a bit high considering the overall experience.
Facilities
7.0
The hotel offers a range of facilities including room service, car hire, laundry, and a welcome drink. The homemade pies and jams were delightful, but the club room lacked variety in taste.
Stephen
United Kingdom,
January
2024
8.4/10
The hotel provided us with an unforgettable stay in the nicest rooms we have ever experienced at a JW Marriott. The connecting rooms, which we didn't even request, were impeccably clean, making our stay truly memorable. The service was wonderful and attentive, but there were some issues with order accuracy and speed. The location made us feel extremely special, right across from Fred's, and just a short drive away from downtown. The dining options were great overall, with a substantial buffet pleasing to most guests. The hotel facilities were top-notch, enhancing our overall experience.
Rooms
9.0
The rooms were well-appointed and the nicest we have ever stayed in at a JW Marriott. They were connecting, which we didn't request, but this turned out to be a pleasant surprise. The rooms were kept impeccably clean.
Service
7.0
The service was wonderful, with attentive and nice staff. However, there were some issues with slow and messy orders, particularly with simple requests like black tea.
Location
9.0
The location was perfect, making us feel extremely special and providing access to the beach with a nice view of the ocean. It was just a short drive away from downtown if we wanted to explore further.
Dining
8.0
The dining experience was great, offering a substantial buffet that pleased most guests, including a fast chef at the omelet station. However, there were some challenges with seating, requiring a long waiting list for outside tables.
Facilities
9.0
The hotel facilities were excellent, offering everything we needed during our stay, from dining options to leisure activities.
Kenneth
United States,
November
2023
8.0/10
Staying at this hotel was our second smartest move where we reveled in the space, the light, the two balconies, and the incredible views. The rooms are super spacious with a large balcony, a huge bathroom, and heavenly rain bath head shower. However, cleanliness upon arrival was not up to par, requiring outside assistance for housekeeping.
Rooms
8.0
The rooms were spacious and had great amenities like two balconies, large bathrooms, and comfortable furniture. The rain bath head shower was a luxurious touch.
Service
7.0
The service was wonderful, with attentive staff making sure our stay was flawless. However, there was a slight lack of coordination among the different services available.
Location
9.0
The location was great, situated across from a local establishment and offering easy access to downtown with a short taxi ride. The infinity pool added to the appeal, though some areas needed better nightly clean-up.
Dining
8.0
Dining was our favorite part of the day with delicious Sicilian pastries. However, seating was sometimes difficult to secure and lacking options for outdoor seating.
Facilities
8.0
The hotel had a fantastic infinity pool and offered a range of services such as room service, car hire, and tours. However, improvements in nightly clean-up and more comfortable deck chairs would enhance the experience.
spacious rooms
cleanliness issue
Mark
United States,
September
2023
8.4/10
My stay at the JW Marriott Cancun-Club 91 Grand Ocean Front Suite was lovely. The rooms were clean, comfortable, and spacious, although a bit on the darker side. The service was outstanding, with very friendly staff, although there was a minor hiccup with the coffee maker. The location was great, offering a quiet escape from the touristy areas but still accessible to downtown. The dining experience was enjoyable with a substantial buffet. Overall, a pleasant stay with a few minor drawbacks.
Rooms
8.0
The rooms were clean, comfortable, and spacious, albeit a little bit dark.
Service
9.0
The service was outstanding with very friendly staff, just a small issue with the coffee maker.
Location
9.0
The location was great, providing a peaceful setting away from the touristy areas but still conveniently close to downtown.
Dining
8.0
The dining experience was great with a substantial buffet that pleased most guests.
Facilities
8.0
The hotel offers nice facilities overall.
Charlie
United Kingdom,
September
2023
9.2/10
The hotel is absolutely fantastic! The rooms are incredibly comfortable, and the staff is very friendly and helpful. The location is great, away from the touristy areas but still easily accessible. The dining options are delicious, but at times seating can be a challenge. Overall, a top-notch experience that exceeds expectations.
Rooms
10.0
The rooms at the adult pool were tender to several times a day and are the nicest rooms we have ever stayed in.
Service
9.0
The service was top-notch, with very friendly staff all around. Enjoyed the tequila bar in the early evenings.
Location
9.0
The location is separated from the rest of the town by a police checkpoint, making you feel extremely special. Just a short drive away from downtown.
Dining
9.0
The dining experience was great, especially the substantial buffet with made-to-order eggs and omelets.
Facilities
9.0
The facilities are impressive, allowing guests to enjoy a range of amenities.
Elizabeth
United States,
May
2023
8.0/10
My stay at this hotel was a mixed experience. The rooms are super spacious, with a large balcony and a luxurious bathroom featuring a rain bath head shower, which was heavenly. However, the hotel and staff seemed overwhelmed by a large number of guests, and the place felt a bit dark overall.
Rooms
8.0
The rooms are super spacious, with a large balcony featuring two chairs and a table. The bathroom is huge with two sinks, plenty of outlets, hooks, and towels. The shower is a rain bath head, which is heavenly.
Service
7.0
The service was very personable and kind to all guests. However, there seemed to be some confusion about the pillows and the accuracy of information provided to customers.
Location
9.0
The location is excellent, with a wonderful infinity pool and a staff that is friendly, courteous, and very helpful. It felt safe and was perfect for relaxation.
Dining
8.0
The dining experience was wonderful with a variety of options to choose from. However, there may be a need to improve the seating management.
Facilities
8.0
The hotel offers a range of facilities that cater to various needs, ensuring a comfortable stay for guests.
comfy beds
overwhelmed staff
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